Legal

Viom.ai SMS Program

These SMS Terms describe the text-messaging program operated by Viom Global Inc. (viom.ai), including how you opt in, how often we message, the costs, and how to stop or get help.

Effective June 8, 2026 · Viom Global Inc.

At a glance
  • Opt-in: dedicated checkbox, unchecked by default, optional
  • Frequency: message frequency varies
  • Cost: message and data rates may apply
  • Opt out: reply STOP
  • Help: reply HELP
  • Consent is not a condition of purchase

1. Program name and company

This is the Viom.ai SMS Program, operated by Viom Global Inc. (viom.ai), a Delaware corporation, 8 The Green, Suite 10231, Dover, DE 19901, United States.

2. Description — how we use SMS

When you opt in, Viom.ai sends SMS text messages related to your relationship with us, including your requested AI audit and audit updates, appointment reminders, strategy-call confirmations, callback confirmations, project updates, customer support replies, account notifications, and promotional offers. You choose to receive these by checking the SMS consent box on our forms.

3. How you opt in

You opt in by checking the dedicated SMS consent box next to the mobile phone field and submitting one of our forms — the Free AI Audit, Strategy Call, Request a Callback, or Contact form. The box is unchecked by default, opting in is optional, and the form still submits if you leave it unchecked. Consent is not a condition of any purchase.

4. Message frequency

Message frequency varies based on your interactions with us (for example, when you request an audit, book a call, or have an upcoming appointment).

5. Message and data rates

Message and data rates may apply, depending on your mobile carrier and plan. Viom.ai does not charge you for the messages themselves.

6. Opt out — STOP

You can opt out at any time by replying STOP to any message. You will receive one confirmation message and then no further texts unless you opt in again.

7. Help — HELP

For help, reply HELP to any message, email support@viom.ai, or call (888) 588-2164.

8. Privacy and your opt-in data

Your mobile opt-in and SMS consent are never shared or sold to third parties or affiliates for their marketing. See our Privacy Policy for full details on how we collect, use, and protect your information.

9. Carriers

Supported carriers include major US carriers. Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your mobile carrier.

10. Sample messages

Examples of the messages you may receive. Every message identifies Viom.ai and includes opt-out and help instructions.

Appointment reminder
Viom.ai: Reminder — your free strategy call is tomorrow at 11:00 AM EDT. Join the Google Meet link in your calendar invite. Reply STOP to opt out. Reply HELP for help.
Callback confirmation
Viom.ai: Thanks, Jordan — we received your callback request for this afternoon. A strategist will call the number you provided. Reply STOP to opt out. Reply HELP for help.
Audit update
Viom.ai: Your free AI creative audit is ready — we mapped 3 new angles for your store. Check your email for the full breakdown. Reply STOP to opt out. Reply HELP for help.
Project update
Viom.ai: Update — your first 3 UGC ad concepts are in review and ship within 72 hours of brief approval. Reply STOP to opt out. Reply HELP for help.
Promotional offer
Viom.ai: This week only — book a strategy call and get an extra hook pack free. Reply STOP to opt out. Reply HELP for help.

Contact: Viom Global Inc., 8 The Green, Suite 10231, Dover, DE 19901, United States. Email support@viom.ai · Toll-Free (888) 588-2164.

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